Exchange&Return - Shipping&Delivery

At NUSOQ, we are dedicated to ensuring a seamless shopping experience and your complete satisfaction with your purchases. Below are the terms and guidelines for returns and exchanges:

1. Timeframe

• Return and exchange requests are accepted within 1 day from the date of receiving your order.

2. Eligibility Conditions

• The item must be in its original, brand-new condition (unused, undamaged, and free of scratches or defects).

• The item must be packed in its original packaging/box with all included accessories, tags, and inserts intact.

• Proof of purchase (order number, invoice, or registered contact details) must be provided.

3. Non-Returnable Items

• Items damaged, altered, or broken due to misuse after delivery.

• Items opened or handled in a manner that prevents resale for hygiene or safety reasons.

• Requests submitted after the permitted 3-day window from receipt.

4. Shipping & Delivery Fees

• Manufacturer Defect or Order Error: NUSOQ covers all return and replacement courier fees.

• Customer Change of Mind / Preference: If there is no defect or error, the customer is responsible for standard courier delivery fees covering both pickup and return.

5. Refund Processing (Cash on Delivery)

• Returned items undergo a prompt quality inspection upon receipt to verify condition.

• Once approved, the refund will be issued via cash handed over by the courier upon package collection, or through a direct instant transfer (e.g., local e-wallets or bank transfer) as agreed upon prior to dispatch.

6. How to Initiate a Request To submit a return or exchange request, contact our support team at:

• Email: support@nusoq-store.com